Not everyone of us has the privilege to have a touch 'n' go card and also a smart tag. I'm one of those under privilege road user who doesn't have the luxury of a touch 'n' go card, not to mention a smart tag! For me, there's no point in having a touch 'n' go card without having a smart tag. Without a smart tag, you still need to stop your car and wind down the window. You will think that there is no difference from paying with cash. But the problem is, there's a lot of difference!
If you pay by cash, you will need to get in line, stop the car, and stretch your whole arm to pay the money to the short armed a.k.a I've been collecting money for 6 hours already so why don't you stretch your arm because i don't feel like stretching mine! I really don't understand why is it so hard for the toll collectors to collect the money from us properly!! I've so many encounters with some short armed toll collectors. The one that I can't forget happened at the Batu Tiga toll. There are 2 extended booths that are located on the far left which are uncovered. On one fateful day, which was raining quite heavily, I happened to drive to the uncovered booth because the queu at the covered toll booth was so freaking long. And when it's my turn to pay the toll charges, the lady inside the booth just placed her arm at the booth window as to avoid the rain water and expect me to stretch out!! As I'm quite relunctant to pay the toll, I also ended up placing my arm on the driver's side window. And the distance of my arm to the short armed lady is like 1000km. So it's a stand off. It lasted for about 3 minutes and I lost because the inside of my car is getting wet due to the heavy rain. And I have to stretch so far that half my body is out the window just to pay the RM 1.10 to the short armed a.k.a I've been collecting money for 6 hours already so why don't you stretch your arm because i don't feel like stretching mine! And because of that, I cursed at her so loud that she forgot she was short armed!
There's also another incident at the Sunway toll. It was before the toll charges went up 60%!!!! While at the toll booth, I stretched my arm out to pay the lady RM1. But as she is a professional toll collector, she can sensed where's my hand at even without looking!! So I just let go of the RM1 and guess what? The professional toll collector has lost her touch and the RM1 note ended up on the roadside. And it is quite amazing that Litrak have the courage to put up posters at all of its booths that says," Please remind me if I forgot to look at you, smile at you and say thank you while collecting the toll charges".
Another incident happened at the 40 cents Bukit Raja toll in Klang. It was around 1 something in the morning. As it is only 40 cents, the toll there doesn't have any barriers as it is not worth it. And as I reach the toll booth ready to pay the 40 cents, to my surprised, the lady inside there is sleeping. And I have to honk for a good 5 seconds to wake her up!! And it just ponders me how can they have the guts the increase the toll charges up to 60%!!! Will improve service wor. Kononlah. It is all still the same!!! But what can we do?? Absolutely nothing except having a demostration at the Sunway toll organised by the opposition party.